Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I initiate a return or exchange?
You can return or exchange any unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How do I find the right size for Ninepine apparel?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our performance fabrics are designed for a tailored fit.
Are your materials sustainably sourced?
Yes, at Ninepine we prioritize eco-friendly textiles, including recycled polyesters and organic cottons, to minimize our environmental footprint while maintaining high performance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.