Returns & Exchanges
We want you to be completely satisfied with your Ninepine gear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether the fit isn't quite right or you've changed your mind, our streamlined process ensures a hassle-free experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are unworn and unwashed.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing